Client Experience, Product and Digital Strategy Executive
Articles and Publications
My reflections on the center role a well defined CX practice can play in an enterprise environment
My thoughts in a CefPro article on success factors for a CX practice
Banking Innovation on the design practice at BNY Mellon
My whitepaper on evolving opportunities for mobile carriers to partner with enterprises to bring mobile connectivity to the world
My white paper exploring the opportunities for retailers given the ubiquity of mobile phones and the threat of losing out on business